T&C’s

Terms and Conditions

By placing an order with us, you agree to the following Privacy Policy and Terms & Conditions. Please read them carefully before confirming your purchase.

1. Privacy Policy
We respect your privacy and are committed to protecting your personal information.

• Any personal details shared with us (name, contact number, address, payment confirmation, etc.) are used only for order processing and delivery purposes

• We do not sell, trade, or share customer information with third parties, except courier companies for order delivery.
• All conversations, designs, and customer data remain confidential.
• By placing an order, you consent to us collecting and using your information strictly for business operations.

2. Product Information; Quality Assurance
• Our press-on nails are premium quality gel nails.
• They are flexible and soft enough to handle normal daily activities.
• Any breakage, cracks, stains, or damage caused after delivery are not eligible for replacement, refund, or exchange.

3. Design, Custom Orders & Visual Disclaimer
• All custom designs are handmade.

. Any set we make, we have full rights to post on our social media accounts unless discussed before placing an order.

• Final designs are 80–85% similar to the reference image and not an exact 100% replica. (custom designs)
• We do not share final pictures or step-by-step progress pictures for custom sets.
• Once a set is completed, no changes can be made.
• If you have reviewed our work and place an order, it means you accept our design style and execution.

4. Shade Disclaimer
• Nail shades may appear slightly different in real life due to lighting, camera quality, and screen differences.
• Color variation is normal and does not qualify for complaints or replacements.

5. Shapes & Lengths
• All nail shapes are standard shapes shown in our shape highlights.
• If no exact shape name is mentioned while ordering, we will use the closest available shape and similar length.

6. Payments & Order Confirmation
Orders are confirmed & only after full payment is received.
Order can not be cancelled once payment is made.
Processing will not begin without payment confirmation.
Screenshots alone do not confirm an order unless payment is successfully received.
7. Delivery Timeline Policy
• Delivery timelines are clearly mentioned at checkout or in DM at the time of ordering.
• Timeline cannot be changed once the order is placed.
• If payment is made later and timelines have changed, the order will follow the updated timeline.
• We do not send repeated confirmations; customers are responsible for reconfirming timelines before payment.
• Our usual timelines range between 10–25 days, depending on workload.

LOCAL POLICY (PAKISTAN)
This section applies only to orders delivered within Pakistan.

Size Issues (Local Only)

• If one nail size is incorrect, inform us within 24 hours.
• We will take the correct size and dispatch the replacement nail within one week.

• If two or more nail sizes are incorrect, the full set must be returned first.
• A new set will be dispatched within one week after we receive the previous set.

Delivery for Size Issues

• Normal delivery:
– If pickup is possible, we will arrange it.
– If not, the customer will send via Leopard, and delivery cost will be covered by us.

• Urgent delivery orders:
– Customer must send the set back via Leopard

– Replacement will be dispatched within one week.

Refunds; Returns (Local)

• We do not offer refunds, returns, or exchanges.

INTERNATIONAL POLICY (ALL COUNTRIES)
This policy applies ONLY to orders delivered to international addresses.

Sizes (International Only)

• International orders include multiple nail sizes to avoid sizing issues.
• Due to this, no size replacements, exchanges, or returns are offered for international orders.

Payments (International)

• International payments may take time, especially when third-party apps are involved.
• Orders are not confirmed until payment is fully received in our account.
• We recommend using direct and legitimate bank channels to avoid delays.
• Order processing will begin only after payment clearance.

Refunds & Returns (International)

• We do not offer refunds, returns, or exchanges on international orders.

8. Courier & Dispatch Policy
• Once an order is dispatched, no changes, instructions, or special requests can be added.
• Delivery is handled entirely by courier companies.
• Any delays caused by the courier company are out of our control.
• If a customer fails to receive their order on the first delivery attempt, re-delivery charges must be paid by the customer.

9. Customer Conduct
• We expect respectful and kind communication at all times.
• Any rude, abusive, or aggressive behavior toward our team will result in immediate blocking without refund.

10. Our Commitment
We aim to provide high-quality products, transparent communication, and a smooth customer experience.
By placing an order, you acknowledge that you have read, understood, and agreed to all policies listed above.